Refund Policy

We strive to provide a quality service and ensure every user's satisfaction. Below are the conditions under which a refund may be issued.

Refunds Are Possible

  • If the transaction was not completed (balance was not delivered)
  • If a technical error occurred on our side
  • If a duplicate charge was made

Refunds Are Not Possible

  • If the phone number was entered incorrectly by the user
  • If the balance was successfully delivered to the recipient
  • If the top-up was processed and confirmed by the provider

Please double-check the phone number before making a payment. Once the balance has been successfully delivered, a refund cannot be issued.

Refund Procedure

To request a refund, contact us via email:

Email: support@tavozun.com

In your email, please include:

  • The email address used for payment
  • The recipient's phone number
  • The date and approximate time of the transaction
  • A description of the issue

Processing Times

Review period: up to 3 business days

Refund delivery: 5–10 business days after approval

Funds will be returned to the same payment card used for the original transaction.

Subscriptions

A refund for a Tavozun+ subscription is possible within 24 hours of purchase, provided no transactions were made using the subscription benefits.

To cancel auto top-up or Tavozun+ subscription, contact us at: support@tavozun.com

Last updated: March 2026