Have a question or need help? We're always happy to assist. Choose the most convenient way to reach us.
We value every user and strive to provide the best possible service. Don't hesitate to reach out with any questions.
How fast does the balance arrive?
In most cases, the balance arrives instantly — within seconds after payment is confirmed.
Which operators are supported?
We support Tcell, Megafon, Babilon, and ZET-Mobile. O-Mobile and Anor support is coming soon.
Can I get a refund?
Yes, if the transaction was not completed or a technical error occurred. See our Refund Policy for details.
How do I cancel auto top-up?
Email support@tavozun.com with the subject "Cancel auto top-up" and include the phone number. We'll cancel it within 24 hours. Instructions are also included in every receipt email.
How do I use a promo code?
On the "Your Order" step, click "Have a promo code?", enter the code, and click "Apply". If the code is valid, the processing fee will be waived. Each promo code has a limited number of monthly uses.